Knowledge Management Practices in Managing Projects and Project People: A Case Study of an Indian it Company

Abstract

People knowledge, along with knowledge acquired from past and ongoing projects, provides valuable support to successful handling of the current projects. IT projects are exceptional cases of evidence. Since IT companies have high attrition rate, knowledge of the existing project people should be properly managed. Different IT companies may have different practices in managing the knowledge of projects and project people. In order to study such knowledge management practices in detail, a case study was taken up in a big Indian IT company. A unique mechanism was found to be in existence to identify and fill the knowledge gaps for successful management of projects. A learning center can play a vital role in enhancing, sharing and extracting knowledge of project people. The case study offers some important suggestions drawn from the people interviewed.