People Analytics: Challenges and Opportunities – A Study Using Delphi Method

Abstract

People analytics is identified as a tool to align HR functions with overall business strategies which enables an organization to gain competitive edge over others, but it is still considered as a challenge by many. The present paper elaborates on the challenges and opportunities of people analytics by conducting a Delphi method study involving 12 experts. The study is divided into four sub-themes, namely: application, value, structure and system. The data is collected in two phases. In the first phase, open-ended questions are asked wherein experts present their opinion on each parameter, which is further processed to design questions for the second phase. In order to reach a quantitative outcome, these responses are transformed into a list of answers with a total value of 10 points, and then synthesized, summed and analyzed.