default author photo

Intan Fazlin

Anglia Ruskin University - Lord Ashcroft International Business School

Cambridge

United Kingdom

SCHOLARLY PAPERS

1

DOWNLOADS
Rank 45,692

SSRN RANKINGS

Top 45,692

in Total Papers Downloads

2,769

TOTAL CITATIONS

3

Scholarly Papers (1)

1.

Re-Investigating Key Factors of Customer Satisfaction Affecting Customer Retention for Fast Food Industry

International Journal of Management, Accounting and Economics, Volume 4, No. 4, pp. 379-400, April 2017
Number of pages: 22 Posted: 31 May 2017
Dr Omkar Dastane and Intan Fazlin
Curtin University, Malaysia and Anglia Ruskin University - Lord Ashcroft International Business School
Downloads 2,769 (12,125)
Citation 3

Abstract:

Loading...

Customer Satisfaction, Product Quality, Service Quality, Prices, Facility, Emotional Factor and Customer Retention