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Raga Gopalakrishnan

Smith School of Business at Queen's University

Assistant Professor of Operations Management

143 Union Street

Kingston, Ontario K7L 3N6

Canada

http://https://smith.queensu.ca/faculty_and_research/faculty_list/gopalakrishnan-raga.php

  • Smith School of Business at Queen's University

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SCHOLARLY PAPERS

4

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4

Scholarly Papers (4)

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1.

Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers

Number of pages: 142 Posted: 15 Jul 2020 Last Revised: 20 Jun 2023
Yueyang Zhong, Raga Gopalakrishnan and Amy Ward
London Business School, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 881 (67,485)
Citation 2

Abstract:

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service systems; strategic servers; finite buffer; queueing game; equilibrium

2.

When Strategic Customers Meet Strategic Servers: Individual and Social Optimization in Many-Server Queueing Systems

Number of pages: 88 Posted: 29 Nov 2025 Last Revised: 25 Feb 2026
Yueyang Zhong, Raga Gopalakrishnan and Amy Ward
London Business School, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 348 (216,367)

Abstract:

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Equilibrium, Social Optimum, Strategic Behavior, Queueing Game

3.

Sequential Individual Rationality in Dynamic Ridesharing

Number of pages: 39 Posted: 08 Jan 2019
Raga Gopalakrishnan, Theja Tulabandhula and Koyel Mukherjee
Smith School of Business at Queen's University, University of Illinois at Chicago and IBM India Research Lab
Downloads 148 (500,001)
Citation 1

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ridesharing, carpooling, pricing, cost sharing, individual rationality, fairness, quality of service, behavioral operations

4.

Some Properties of the Erlang-B and Erlang-C Formulae (Technical Supplement to 'Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers')

Number of pages: 9 Posted: 11 May 2023
Yueyang Zhong, Raga Gopalakrishnan and Amy Ward
London Business School, Smith School of Business at Queen's University and The University of Chicago Booth School of Business
Downloads 128 (565,439)
Citation 1

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