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The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport

Efthymiou M; Njoya ET; Lo PL; Papatheodorou A; Randall D (2019) The Impact of Delays on Customers’ Satisfaction: an Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport. J Aerosp Technol Manag, 11: e0219. DOI:10.5028/jatm.v11.977

Number of pages: 13 Posted: 06 Jun 2019

Marina Efthymiou, Eric Tchouamou Njoya, Pak Lam Lo, Andreas Papatheodorou and Daniel Randall

Dublin City University, University of Huddersfield, University of Pavia, University of the Aegean and University of West London - London Geller College of Hospitality and Tourism

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Pak Lam Lo

University of Pavia

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The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport

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