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Daniel Randall

University of West London - London Geller College of Hospitality and Tourism

London

United Kingdom

  • University of West London - London Geller College of Hospitality and Tourism

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Scholarly Papers (1)

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The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport

Efthymiou M; Njoya ET; Lo PL; Papatheodorou A; Randall D (2019) The Impact of Delays on Customers’ Satisfaction: an Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport. J Aerosp Technol Manag, 11: e0219. DOI:10.5028/jatm.v11.977
Number of pages: 13 Posted: 06 Jun 2019
Marina Efthymiou, Eric Tchouamou Njoya, Pak Lam Lo, Andreas Papatheodorou and Daniel Randall
Dublin City University, University of Huddersfield, University of Pavia, University of the Aegean and University of West London - London Geller College of Hospitality and Tourism
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Abstract:

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Delay, On-time performance, Customer satisfaction, Airline, Hub airport