Arne De Keyser

EDHEC Business School

58 rue du Port

Lille, 59046

France

SCHOLARLY PAPERS

1

DOWNLOADS

386

TOTAL CITATIONS

0

Scholarly Papers (1)

1.

Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research

De Keyser, A. and Kunz, W. H. (2022), “Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research”, Journal of Service Management, Forthcoming.
Number of pages: 60 Posted: 19 Feb 2022
Arne De Keyser and Werner H. Kunz
EDHEC Business School and University of Massachusetts
Downloads 386 (167,168)

Abstract:

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Service robots, robotics, AI, artificial intelligence, service encounter, chatbot, conversational agent