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Xinxin Liu

Harbin Institute of Technology - School of Management

Heilongjiang

China

Northeastern University

  • Harbin Institute of Technology - School of Management

SCHOLARLY PAPERS

2

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182

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Scholarly Papers (2)

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1.

Service Quality Evaluation and Service Improvement Using Online Reviews: A Framework Combining Deep Learning with a Hierarchical Service Quality Model

Number of pages: 32 Posted: 13 Aug 2025
Xinxin Liu and Zhen-Yu Chen
Harbin Institute of Technology - School of Management and Northeastern University
Downloads 110 (679,608)

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Service Quality Evaluation, Service Improvement, Deep Learning, Online Reviews, Service Quality Model

2.

Words Meet Photos: How Visual Content Impact Rating

Number of pages: 23 Posted: 31 Jul 2025
Xinxin Liu, Ziqiong Zhang, Rob Law and Zili Zhang
Harbin Institute of Technology - School of Management, Harbin Institute of Technology, University of Macau and Harbin Institute of Technology
Downloads 72 (883,195)

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Hotel booking platforms, User-generated photos, Expectation confirmation theory, Fit informativeness, Deep learning