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Yunping Liu

Hong Kong Polytechnic University - Department of Logistics and Maritime Studies

9/F, Li Ka Shing Tower

The Hong Kong Polytechnic University

Hong Kong, Hung Hom, Kowloon M923

China

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Breaking the Boundary of Queuing: The Value and Spatial Externality of Virtual Queuing

Posted: 02 Jan 2026
Hong Kong Polytechnic University - Department of Logistics and Maritime Studies, Department of Logistics and Maritime Studies, Hong Kong Polytechnic University, University of Texas at Dallas - Naveen Jindal School of Management, University of Surrey and Hong Kong Polytechnic University - Department of Logistics and Maritime Studies

Abstract:

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Virtual Queuing, Restaurant Operations, Digitalization, Customer Satisfaction