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Chris K. Y. Lo

Hong Kong Polytechnic University - Department of Logistics and Maritime Studies

Professor

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Breaking the Boundary of Queuing: The Value and Spatial Externality of Virtual Queuing

Posted: 02 Jan 2026
Hong Kong Polytechnic University - Department of Logistics and Maritime Studies, Department of Logistics and Maritime Studies, Hong Kong Polytechnic University, University of Texas at Dallas - Naveen Jindal School of Management, University of Surrey and Hong Kong Polytechnic University - Department of Logistics and Maritime Studies

Abstract:

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Virtual Queuing, Restaurant Operations, Digitalization, Customer Satisfaction