Adopting Design Thinking in Novice Multidisciplinary Teams: The Application and Limits of Design Methods and Reflexive Practices

Journal of Product Innovation Management, Vol 30, Issue S1, December 2013, pages 19-33.

38 Pages Posted: 8 May 2012 Last revised: 23 Oct 2013

Victor P. Seidel

Babson College; Harvard School of Engineering and Applied Sciences; University of Oxford

Sebastian K. Fixson

Babson College - Technology, Operations, and Information Management Division

Date Written: May 8, 2012

Abstract

Scholarly and practitioner literature have both described the potential benefits of using methods associated with a “design thinking” approach to develop new innovations. Most studies of the main design thinking methods -- need finding, brainstorming, and prototyping -- are based either on analyses of experienced designers or examine each method in isolation. If design thinking is to be widely adopted, less-experienced users will employ these methods together, but we know little about their effect when newly adopted. Drawing on perspectives that consider concept development as broadly consisting of a divergent concept generation phase followed by a convergent concept selection phase, we collected data on fourteen cases of novice multidisciplinary product development teams using design methods across both phases. Our hybrid qualitative and quantitative analysis indicate both benefits and limits of formal design methods: First, formal design methods were helpful not only during concept generation but also during concept selection. Second, while brainstorming was valuable when combined with other methods, increased numbers of brainstorming sessions actually corresponded to lower performance, except in the setting where new members may join a team. And third, increased team reflexivity -- such as from debating ideas, processes, or changes to concepts -- was associated with more successful outcomes during concept generation but less successful outcomes during concept selection. We develop propositions related to the contingent use of brainstorming and team reflexivity depending on team composition and phase of development. Implication from this study include that novice multidisciplinary teams are more likely to be successful in applying design thinking when they can be guided to combine methods, are aware of the limits of brainstorming, and can transition from more- to less-reflexive practices.

Keywords: Design methods, product development teams, brainstorming

JEL Classification: M10, O31, O32

Suggested Citation

Seidel, Victor P. and Fixson, Sebastian K., Adopting Design Thinking in Novice Multidisciplinary Teams: The Application and Limits of Design Methods and Reflexive Practices (May 8, 2012). Journal of Product Innovation Management, Vol 30, Issue S1, December 2013, pages 19-33.. Available at SSRN: https://ssrn.com/abstract=2053316

Harvard School of Engineering and Applied Sciences ( email )

Cambridge, MA
United States

HOME PAGE: http://www.seas.harvard.edu/directory/vseidel

University of Oxford ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

HOME PAGE: http://www.sbs.ox.ac.uk/community/people/victor-seidel

Sebastian K. Fixson

Babson College - Technology, Operations, and Information Management Division ( email )

231 Forest St.
Babson Park, MA 02457
United States

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