Perspective Matters: Sharing of Crisis Information in Social Media

Hawaii International Conference on System Sciences, 2013

9 Pages Posted: 22 Sep 2012 Last revised: 23 Feb 2013

See all articles by Rongjuan Chen

Rongjuan Chen

Stevens Institute of Technology - School of Business

Yasuaki Sakamoto

AXA Direct Japan

Date Written: September 10, 2012

Abstract

In this paper, we examined information sharing behavior in social media when one was taking the perspective of self versus other. We found that imagining self in a disaster center, Fukushima, Japan, increased the likelihood of sharing crisis information relative to imagining another person, John, in the same place. People's intention to share crisis information by default, without being asked to take any perspective, paralleled the intention to share when taking another person’s perspective. Moreover, when the information was associated with negative feelings, such as worry or fear, it was more likely to be shared; when the information was perceived confusing or uninteresting, it was less likely to be shared.

Keywords: Information sharing, social media, perspective taking, crisis management, feeling

Suggested Citation

Chen, Rongjuan and Sakamoto, Yasuaki, Perspective Matters: Sharing of Crisis Information in Social Media (September 10, 2012). Hawaii International Conference on System Sciences, 2013. Available at SSRN: https://ssrn.com/abstract=2150301

Rongjuan Chen

Stevens Institute of Technology - School of Business ( email )

Hoboken, NJ 07030
United States

Yasuaki Sakamoto (Contact Author)

AXA Direct Japan ( email )

Japan

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