Evaluating Transformative Practice in the U.S. Postal Service Redress Program

Conflict Resolution Quarterly. Volume 27, Issue 3, pages 257–289, Spring 2010

Posted: 14 May 2013

See all articles by Tina Nabatchi

Tina Nabatchi

Syracuse University

Lisa Blomgren Amsler (formerly Bingham)

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA); University of Nevada, Las Vegas, William S. Boyd School of Law

Yu Seok Moon

Kyungsung University

Date Written: 2010

Abstract

Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of both mediators and participants to determine whether mediators in the U.S. Postal Service REDRESS program were correctly using transformative mediation. The results indicate that during the period of the study REDRESS mediators were in fact engaged in transformative practice. Such triangulation of data may be a useful approach to assessing transformative practice in other organizations.

Keywords: Transformative mediation, evaluation, USPS

Suggested Citation

Nabatchi, Tina and Amsler, Lisa Blomgren and Moon, Yu Seok, Evaluating Transformative Practice in the U.S. Postal Service Redress Program (2010). Conflict Resolution Quarterly. Volume 27, Issue 3, pages 257–289, Spring 2010. Available at SSRN: https://ssrn.com/abstract=2244233

Tina Nabatchi (Contact Author)

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

Lisa Blomgren Amsler

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA) ( email )

1315 East Tenth Street
Rm. 333
Bloomington, IN 47405
United States

University of Nevada, Las Vegas, William S. Boyd School of Law ( email )

4505 South Maryland Parkway
Box 451003
Las Vegas, NV 89154
United States

Yu Seok Moon

Kyungsung University ( email )

Busan
Korea, Republic of (South Korea)

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