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Coping with Nuisance on the Web

Nathan Prestopnik & Ping Zhang (2010), Coping with Nuisance on the Web, Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS), Lima, Peru, August 12-15, 2010

Posted: 6 Nov 2013

See all articles by Ping Zhang

Ping Zhang

Syracuse University

Nathan Prestopnik

Independent

Date Written: 2010

Abstract

A model of web annoyance coping was constructed based on the Cognitive-Motivational-Relational Theory of Emotion. The proposed model predicts that web users would cope with annoyances through both problem- and emotion-focused strategies. In two focus groups, participants identified nuisances encountered during use of the two websites (Facebook and MySlice), and their reactions to the nuisances as coping strategies. The findings include a web nuisance categorization and empirical evidence to support the proposed model of web annoyance coping. Besides filling a gap in the literature and providing theoretical contributions, the study has practical implications to website designers, marketers and other stakeholders.

Keywords: Web, Website, Nuisance, Annoyance, Irritation, Emotion, Coping

Suggested Citation

Zhang, Ping and Prestopnik, Nathan, Coping with Nuisance on the Web (2010). Nathan Prestopnik & Ping Zhang (2010), Coping with Nuisance on the Web, Proceedings of the Sixteenth Americas Conference on Information Systems (AMCIS), Lima, Peru, August 12-15, 2010, Available at SSRN: https://ssrn.com/abstract=2350330

Ping Zhang (Contact Author)

Syracuse University ( email )

Hinds Hall
Syracuse, NY 13244
United States

Nathan Prestopnik

Independent ( email )

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