26 University of St. Thomas Law Review 522-550 (2014)
30 Pages Posted: 14 Jun 2015
Date Written: June 12, 2015
There was a time when individuals would meet in person to make purchases and do deals. They would discuss the terms, assess the trustworthiness and character of their contracting partners, and conclude the deal with a handshake. The handshake helped ensure the enforcement of the deal without need for the rule of law or legal power. That handshake was one’s bond — it was a personal trust mark. With the emergence of eCommerce, however, that handshake has nearly disappeared along with the sense of responsibility it inspired. Accordingly, this article discusses how this has impacted consumers’ access to remedies regarding their purchase complaints, and proposes development of a “New Handshake” through tailored Online Dispute Resolution “ODR” systems that offer consumers efficient and fair means for accessing remedies with respect to their purchases.
Keywords: contracts, consumer protection, arbitration, dispute resolution, behavioral economics, law and society, discrimination, contract theory, remedies, e-contracts, sales, consumer contracts, e-Commerce, ADR, ODR, online dispute resolution, international law, UNCITRAL, international dispute resolution
JEL Classification: K12, K40, K41, K00, K29, K20, K30, K10, K39, P45, P46, O31
Suggested Citation: Suggested Citation
Schmitz, Amy, Introducing the 'New Handshake' to Expand Remedies and Revive Responsibility in ECommerce (June 12, 2015). 26 University of St. Thomas Law Review 522-550 (2014); U of Colorado Law Legal Studies Research Paper No. 15-7. Available at SSRN: https://ssrn.com/abstract=2617712