Emotional Intelligence of Mid-Level Service Manager on Career Success: An Exploratory Study

Abstract

Career success has been visualized as an outcome of multifaceted variables that operate both intrinsic and extrinsic domain of organizational ecosystem. Emotional intelligence is the state of mind how a person behaves rationally and logically in variety of emotional setup. The impact of emotional intelligence varies with profile and level of jobs. The study shows that the higher EI is highly related to greater accomplishment of jobs as we proceed to superior job responsibility. In the organizational hierarchy, the mid-level professionals are in between and focal layer of both the top-down and bottom-up approach. The rapid changes of roles as a mediating agent between top management, lower management and at the same time to play the role of transforming agent of the instructions from higher-ups to the lower ends are the testimony of high emotional intelligence behavioural components.

The paper has attempted to unearth how the emotional intelligence are related to the career success particularly for the mid-level executives in the north-eastern region. This paper is empirical in nature based on primary as well as secondary information. The study result reflects that emotional intelligence has significant impact on achieving subjective career success among the respondents in the study region. However, the intensity of the impact (R2 value) may vary with the changing prospective of organizational climate and other temporal factors.

Keywords: Career success, Emotional Intelligence, Mid-level service manager, north-eastern region