Understanding e-Governance for Development

iGovernment Working Paper no. 11

27 Pages Posted: 16 Mar 2020

Date Written: February 18, 2001


New information and communication technologies can make a significant contribution to the achievement of good governance goals. This 'e-governance' can make governance more efficient and more effective, and bring other benefits too. This paper outlines the three main contributions of e-governance: improving government processes (e-administration); connecting citizens (e-citizens and e-services); and building external interactions (e-society). Case studies are used to show that e-governance is a current, not just future, reality for developing countries. However, most e-governance initiatives fail. Countries therefore face two challenges. First, the strategic challenge of e-readiness: preparing six identified pre-conditions for e-governance. Second, the tactical challenge of closing design — reality gaps: adopting best practice in e-governance projects in order to avoid failure and to achieve success. A vision for change is therefore outlined of which more details are given in a related paper.

Suggested Citation

Heeks, Richard, Understanding e-Governance for Development (February 18, 2001). iGovernment Working Paper no. 11, Available at SSRN: https://ssrn.com/abstract=3540058 or http://dx.doi.org/10.2139/ssrn.3540058

Richard Heeks (Contact Author)

University of Manchester ( email )

Oxford Road
Manchester, M13 9PL
United Kingdom

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