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Digital Operations: Autonomous Automation and the Smart Execution of Work

Management and Business Review, Vol. 1, No. 1, Winter 2021

10 Pages Posted: 2 Sep 2021

See all articles by Robert N. Boute

Robert N. Boute

KU Leuven - Faculty of Business and Economics (FEB); Vlerick Business School - Operations & Technology Management Center

Jan A. Van Mieghem

Northwestern University - Kellogg School of Management

Multiple version iconThere are 2 versions of this paper

Date Written: 2021

Abstract

By digitizing operations, companies may replace manual work with increased automation, but they may also augment human work through smarter execution. The authors present a conceptual framework that distinguishes the different levels of digitization, automation, and intelligence. This framework can serve as an audit, helping companies to assess where they are now and where they could be in the future.

Suggested Citation

Boute, Robert N. and Van Mieghem, Jan Albert, Digital Operations: Autonomous Automation and the Smart Execution of Work (2021). Management and Business Review, Vol. 1, No. 1, Winter 2021, Available at SSRN: https://ssrn.com/abstract=3916455

Robert N. Boute (Contact Author)

KU Leuven - Faculty of Business and Economics (FEB) ( email )

Naamsestraat 69
Leuven, B-3000
Belgium

Vlerick Business School - Operations & Technology Management Center ( email )

Belgium

Jan Albert Van Mieghem

Northwestern University - Kellogg School of Management ( email )

2001 Sheridan Road
Evanston, IL 60208
United States

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