Can Global, Extended and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?

Zarifis A., Cheng X., Jayawickrama U. & Corsi S. (2021) ‘Can Global, Extended and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?’, International Journal of Information Systems in the Service Sector (IJISSS), vol.14, iss.1, pp.1-16. Available from: https

16 Pages Posted: 14 Oct 2021

See all articles by Alex Zarifis

Alex Zarifis

University of Mannheim; Loughborough University - School of Business and Economics

Xusen Cheng

Renmin University of China

Uchitha Jayawickrama

affiliation not provided to SSRN

Simone Corsi

Scuola Superiore Sant'Anna di Pisa - Institute of Management

Date Written: October 13, 2021

Abstract

Ransomware (RW) attack effectiveness has increased causing far-reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended duration, and the repetition has increased their ability to harm organizations. One aspect that needs to be understood better is the effect on the user. The user in the current environment is exposed to new technologies that might be adopted, but there are also habits of using existing systems. The habits have developed over time with trust increasing in the organization in contact directly and the institutions supporting it. This research explores whether the global, extended, and repeated RW attacks reduce the trust and inertia sufficiently to change long-held habits in using information systems. The model tested measures the effect of the RW attack on the e-commerce status quo to evaluate if it is significant enough to overcome the user’s resistance to change.

Keywords: Cybersecurity, E-Commerce, E-Loyalty, Inertia, Malware, Petya, Ransomware, Sodinokibi, Trust, WannaCry

JEL Classification: C12, C21, C52, D01, D03, D11, D12, D23, O32, P46,

Suggested Citation

Zarifis, Alex and Zarifis, Alex and Cheng, Xusen and Jayawickrama, Uchitha and Corsi, Simone, Can Global, Extended and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System? (October 13, 2021). Zarifis A., Cheng X., Jayawickrama U. & Corsi S. (2021) ‘Can Global, Extended and Repeated Ransomware Attacks Overcome the User’s Status Quo Bias and Cause a Switch of System?’, International Journal of Information Systems in the Service Sector (IJISSS), vol.14, iss.1, pp.1-16. Available from: https, Available at SSRN: https://ssrn.com/abstract=3941570

Alex Zarifis (Contact Author)

Loughborough University - School of Business and Economics ( email )

Epinal Way
Leics LE11 3TU
Leicestershire
United Kingdom

University of Mannheim ( email )

Bismarckstrasse
L14
Mannheim, 68131
Germany

Xusen Cheng

Renmin University of China ( email )

59, Zhongguancun South Street
Haidian District
Beijing, Beijing 100872
China

Uchitha Jayawickrama

affiliation not provided to SSRN

Simone Corsi

Scuola Superiore Sant'Anna di Pisa - Institute of Management ( email )

Piazza Martiri della Libertà 24
Pisa, Pisa 56127
Italy

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