The Intersection of Trust and Sustainability in Supplier Partnerships: Lessons from Italian Dining Businesses

Abstract

This study investigates the intersection of trust and sustainability in supplier partnerships within the Italian dining industry, highlighting the crucial role that trust plays in establishing and maintaining effective collaborations. As the demand for sustainable practices continues to rise among consumers and regulatory bodies, understanding the dynamics of trust in supplier relationships becomes imperative. Through qualitative research involving interviews with 51 stakeholders from various Italian dining establishments, the study identifies key themes related to trust, transparency, shared values, communication, and the challenges faced in building sustainable partnerships. The findings reveal that trust serves as a foundation for long-term relationships, enabling open dialogue and collaborative efforts toward shared sustainability goals. Transparency in sourcing practices and the alignment of values between restaurants and suppliers are essential for fostering trust. However, challenges such as price competition and inconsistent product quality can undermine these relationships, necessitating effective communication to address concerns and maintain alignment. Furthermore, external influences, including consumer demands and regulatory changes, compel both parties to adapt their practices and enhance collaboration. The research emphasizes the importance of proactive engagement and education in building trust and sustaining partnerships. Overall, this study contributes valuable insights into the complex interplay between trust and sustainability, offering practical implications for stakeholders in the Italian dining industry and providing a framework for further research on enhancing supplier relationships in the pursuit of sustainability.

Keywords: trust, sustainability, supplier partnerships, Italian dining industry, transparency, communication, shared values