Exploring the Factors Impacting Behavioural Intention to Purchase Electric Vehicles

Abstract

Drawing on the information adoption model, this study develops an integrated model incorporating technology anxiety, perceived risk, information quality, attitude towards EVs, and purchase intention. The mediating role of information quality (i.e., relevance, accuracy, and timeliness) in the relationship between perceived risk and EVs purchase intention is also evaluated. A quantitative approach is employed using an online survey to collect data from respondents worldwide. Employing PLS-SEM, the findings indicated that technology anxiety positively influenced perceived risk, which in turn negatively impacted information quality dimensions (relevance and accuracy). Customers’ attitude toward EVs is positively affected by information quality, (apart from timeliness), ultimately influencing their intention to purchase EVs. The connection between perceived risks and purchase intention is significantly mediated by information relevance and accuracy. The research findings hold theoretical and practical significance, shedding light on factors influencing consumer decisions regarding EV adoption and offering insights for EV managers and marketers.

Keywords: Electric vehicles, technology anxiety, perceived risk, information quality, attitude, intention