Leveraging Public Traces to Monitor Fake-review Campaigns

30 Pages Posted: 2 Jun 2026 Last revised: 2 Jun 2026

See all articles by Gijs Overgoor

Gijs Overgoor

Southern Methodist University (SMU) - Marketing Department

Ali Tosyali

RIT Saunders College of Business

Ethan Feldman

Rochester Institute of Technology (RIT) - Saunders College of Business

Anol Bhattacherjee

University of South Florida - College of Business Administration

Date Written: June 02, 2026

Abstract

The dominant narrative in fake review detection is that it is primarily a platform-driven function.
While digital platforms can employ internal private data to spot fake reviews, such data is
usually unavailable to external parties or regulators to audit fake review claims. Compounding the
problem is a recent trend in recruited fake review campaigns on social media, that employ real
reviews buying real products, whose reviews appear to be more authentic than fake. We present
an alternate method of fake review detection that employs public data to recover 92.2% of independently observed recruited reviewers. It also identifies the right products: among the top 100
suspicious review bursts surfaced by the method, 87% correspond to products independently observed in recruitment campaigns in the Facebook broker groups. Scaled to the 2023 Amazon review corpus, our method suggests that about one in eight verified-purchase 5-star reviews and nearly one in five 5-star reviews sit within high-evidence coordinated-recruitment structures recoverable from public traces. We showcase that fake-review monitoring does not have to remain locked inside platform black boxes. Regulators, journalists, watchdogs, and consumers can use public traces and our simple method to identify suspicious reviewers, products, and sellers and hold platforms accountable.

Keywords: recruited reviewers, e-commerce, networks, policy for fake reviews, fake review monitoring

Suggested Citation

Overgoor, Gijs and Tosyali, Ali and Feldman, Ethan and Bhattacherjee, Anol, Leveraging Public Traces to Monitor Fake-review Campaigns (June 02, 2026). SMU Cox School of Business Research Paper No. 25-24, Available at SSRN: https://ssrn.com/abstract=5156231 or http://dx.doi.org/10.2139/ssrn.5156231

Gijs Overgoor

Southern Methodist University (SMU) - Marketing Department ( email )

United States

Ali Tosyali (Contact Author)

RIT Saunders College of Business ( email )

190 Lomb Memorial Drive
Rochester, NY NY 14623
United States

Ethan Feldman

Rochester Institute of Technology (RIT) - Saunders College of Business ( email )

Anol Bhattacherjee

University of South Florida - College of Business Administration ( email )

4202 E. Fowler Avenue, BSN 3403
Tampa, FL 33620-5500
United States

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