Pankaj Kumar

CUNY Baruch College

17 Lexington Avenue

New York, NY 10021

United States

SCHOLARLY PAPERS

1

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Scholarly Papers (1)

1.

Attribute-Level Performance, Satisfaction, and Behavioral Intentions Over Time: A Consumption-System Approach

Journal of Marketing, 63, April 1999, 88-101
Number of pages: 15 Posted: 27 Oct 2013
Vikas Mittal, Pankaj Kumar and Michael Tsiros
Rice University, CUNY Baruch College and University of Miami - Department of Marketing
Downloads 167 (185,269)

Abstract:

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attribute-level performance, behavioral intentions, service satisfaction