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Pankaj Kumar
Cornell University
Assistant Professor
616 Thurston Ave
Ithaca, NY 14853
United States
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Scholarly Papers (1)
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Attribute Performance and Customer Satisfaction Over Time: Evidence from Two Field Studies
Vikas Mittal, Jerome Katrichis, & Pankaj Kumar. (2001). "Attribute Performance and Customer Satisfaction Over Time: Evidence from Two Field Studies." The Journal of Services Marketing, 2001, 15(4/5): 343-356.
Number of pages: 14
Posted: 02 Nov 2013
Vikas Mittal
,
Jerome Katrichis
and Pankaj Kumar
Rice University, University of Hartford - Barney School of Business and Cornell University
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Abstract:
customer satisfaction, time, service quality
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