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Chia-Jung Tsay

University College London

University College London

Gower Street

London, London WC1E 6BT

United Kingdom

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Scholarly Papers (1)

1.

Creating Reciprocal Value Through Operational Transparency

Management Science (Forthcoming), Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-115
Number of pages: 41 Posted: 13 Jun 2014 Last Revised: 19 Jun 2019
Ryan W. Buell, Tami Kim and Chia-Jung Tsay
Harvard Business School, Harvard University - Business School (HBS) and University College London
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Citation 35

Abstract:

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operational transparency, service quality, efficiency, customers, employees, perceived value