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Harvard University - Business School (HBS)
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operational transparency, service quality, efficiency, customers, employees, perceived value
Identity, Gender, Categorization threat, Stereotypes
Disclosure, Ratings, Certification
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digital marketing, user management, customer management, social media, information-based supply chain, fake news, Cambridge Analytica, platform policy, CSR, coronavirus, COVID-19, trust, Target, personal information, politics
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Facebook, social media, safety and security, internet, Mark Zuckerberg, content moderation, free speech, censorship, media, media distribution, positioning, risk, value proposition, consumer-firm dynamics, digital, platform governance, community standards, trust, bad actors, marketing strategy
