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Eleni-Plousia Kosteroglou

Eastern Macedonia and Thrace Institute of Technology

Ag. Luke

Kavala , 654 04

Greece

  • Eastern Macedonia and Thrace Institute of Technology

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Scholarly Papers (1)

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Customer Satisfaction from Private Utility Companies: An Explanatory Study

International Journal of Business and Economic Sciences Applied Research, 9(3): 13-23
Number of pages: 11 Posted: 18 Jul 2017
Eleni-Plousia Kosteroglou, Georgios Theriou and Dimitrios Chatzoudes
Eastern Macedonia and Thrace Institute of Technology, Eastern Macedonia and Thrace Institute of Technology and Democritus University of Thrace
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Abstract:

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Customer satisfaction, Utility companies, SERVQUAL, Empirical study, Structural Equation Modelling