Yiwei Wang

Zhejiang University - International Business School

718 East Haizhou Road,

Haining, Zhejiang 314400

China

  • Zhejiang University - International Business School

SCHOLARLY PAPERS

4

DOWNLOADS

1,235

TOTAL CITATIONS

2

Ideas:
“  Retail Operations, Generative AI in Business Operations, Empirical Studies, Field Experiments.  ”

  • Zhejiang University - International Business School

Scholarly Papers (4)

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1.

Generative AI in Action: Field Experimental Evidence on Worker Performance in E-Commerce Customer Service Operations

Number of pages: 40 Posted: 08 Jan 2025
Xiao Ni, Yiwei Wang, Tianjun Feng, Lauren Xiaoyuan Lu, Yitong Wang and Congyi Zhou
Fudan University - School of Management, Zhejiang University - International Business School, Fudan University - School of Management, Dartmouth College - Tuck School of Business, Independent and Alibaba Group
Downloads 571 (105,032)

Abstract:

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generative AI, human-AI interaction, customer service operations, automation, e-commerce

2.

Does Customer Email Engagement Improve Profitability? Evidence from a Field Experiment in Subscription Service Retailing

Number of pages: 32 Posted: 20 Jul 2020 Last Revised: 26 Feb 2022
Yiwei Wang, Lauren Xiaoyuan Lu and Pengcheng Shi
Zhejiang University - International Business School, Dartmouth College - Tuck School of Business and AI List Capital
Downloads 263 (252,218)

Abstract:

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subscription service retail operations, email engagement, field experiment, data-driven operations.

3.

Product Design Enhancement for Fashion Retailing

Service Science
Number of pages: 50 Posted: 13 Dec 2019 Last Revised: 13 Jan 2023
Yiwei Wang, Vidyanand Choudhary and Shuya Yin
Zhejiang University - International Business School, University of California, Irvine - Information Systems Area and University of California, Irvine
Downloads 246 (269,832)
Citation 2

Abstract:

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fashion retail, AI-assisted design, quality choice, decision-making under uncertainty.

4.

Ship-Then-Shop as a Promotional Tool: Evidence from an Online Omnichannel Fashion Retailer

Number of pages: 34 Posted: 15 Apr 2024 Last Revised: 26 May 2025
Yiwei Wang, Lauren Xiaoyuan Lu and Tuck School of Business Submitter
Zhejiang University - International Business School, Dartmouth College - Tuck School of Business and Independent
Downloads 155 (413,112)

Abstract:

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Retail Operations, Omnichannel, Ship-Then-Shop, Promotion, Subscription