3 Wakefield Street
Private Bag 92006
Auckland Central 1020, Auckland 1010
New Zealand
Auckland University of Technology - Faculty of Business & Law
Service employee, Stress, Artificial companionship, Artificial intelligence, Mental resilience, Mental sustainment, Well-being
Joint goal, Joint workflow, Joint decision-making authority, FLE-FLR teams, Collaboration, Interdependence, Service experience
human employee, digital employee, collaboration, interdependence, co-presence, coordination cue, supervisory cue, team goal cue, process fluency, team cohesion, customer satisfaction
Artificial intelligence, AI monitoring accountability, AI complacency, Contingency theory, Confabulated information Paper type Research article
