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Werner H. Kunz

University of Massachusetts

SCHOLARLY PAPERS

1

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58

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0

Scholarly Papers (1)

1.

The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service

Journal of Service Research
Number of pages: 20 Posted: 23 May 2024
Auckland University of Technology - Faculty of Business & Law, University of Auckland, University of Massachusetts and University of Auckland Business School
Downloads 58 (989,921)

Abstract:

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human employee, digital employee, collaboration, interdependence, co-presence, coordination cue, supervisory cue, team goal cue, process fluency, team cohesion, customer satisfaction