Stefanie Paluch

RWTH Aachen University

Campus-Boulevard 30

Aachen, DE 52074

Germany

  • RWTH Aachen University

SCHOLARLY PAPERS

3

DOWNLOADS

769

TOTAL CITATIONS

7

Scholarly Papers (3)

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1.

Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

Lu, Vinh Nhat, Jochen Wirtz, Werner Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, and Paul Patterson (2020), “Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?” Journal of Service Theory and Practice, forthcoming.
Number of pages: 47 Posted: 18 Mar 2021
Vinh Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins and Paul Patterson
Australian National University (ANU), National University of Singapore, University of Massachusetts, RWTH Aachen University, Loughborough University, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 567 (105,526)
Citation 2

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service robots, artificial intelligence, AI, literature analysis, customers, service employees

2.

Service Robots, Agency, and Embarrassing Service Encounters

Number of pages: 51 Posted: 24 Jul 2021
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch and Werner H. Kunz
University of Portsmouth, National University of Singapore, RWTH Aachen University and University of Massachusetts
Downloads 202 (325,616)
Citation 5

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Service robots, artificial intelligence, agency, embarrassment, service encounter

3.

Towards a New Service Reality - Human-Robot Collaboration at the Service Frontline

Bo Edvardsson and Bård Tronvoll (Eds.): Handbook of Service Management (forthcoming)
Posted: 10 Mar 2022
Werner H. Kunz, Stefanie Paluch and Jochen Wirtz
University of Massachusetts, RWTH Aachen University and National University of Singapore

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service robots, AI, service revolution, service frontline, self-service technology