Author Page for Zillur Rahman

The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, Vol. 1, No. 1, pp. 113-128

Number of pages: 16 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 3,809 (7,246)

Citation 4

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2.

Total Quality Management in Service Sector: A Literature Review

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research, Vol. 6, No.3, pp. 259-301

Number of pages: 43 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 3,653 (7,717)

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3.

Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Pareto analysis of total quality management factors critical to success for service industries”, International Journal of Quality Research (IJQR), Center for Quality, University of Podgorica Montenegro and University of Kragujevac, Serbia, Vol.4,

Number of pages: 14 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 2,221 (17,103)

Citation 1

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4.

Total Quality Management Practices in Manufacturing and Service Industries: A Comparative Study

Talib, F., and Rahman, Z. (2012), “Total quality management practices in manufacturing and service industries: A comparative study”, International Journal of Advanced Operations Management, Vol.4, No.3, pp. 155-176

Number of pages: 22 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 1,614 (28,113)

Citation 1

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5.

Impact of Total Quality Management and Service Quality in the Banking Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), "Impact of total quality management and service quality in the banking sector", International Journal of Telecommunications System and Management, Vol.1, No.1, DOI: 10.4172/2167-0919.1000102.

Number of pages: 6 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 1,335 (37,354)

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6.

Total Quality Management Implementation in the Healthcare Industry: A Proposed Framework

Talib, F., Rahman, Z. and Azam, M (2010), “Total Quality Management Implementation in the Healthcare Industry: A Proposed Framework”, Proceedings of Second International Conference on Production and Industrial Engineering (CPIE-2010) organized by Department of Industrial and Production Engineering,

Number of pages: 8 Posted: 10 Feb 2016

Faisal Talib, Zillur Rahman and Mohammed Azam

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Career Institute of Medical Sciences & Hospital

Downloads 1,027 (54,635)

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7.

A Study of Total Quality Management and Supply Chain Management Practices

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “A study of total quality management and supply chain management practices”, International Journal of Productivity and Performance Management, Vol.60, No.3, pp. 266-288

Number of pages: 21 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 856 (70,207)

Citation 2

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8.

Studying the Impact of Total Quality Management in Service Industries

Talib, F. and Rahman, Z. (2010), “Studying the Impact of Total Quality Management in Service Industries”, International Journal of Productivity and Quality Management, Vol.6, No.2, pp. 249-268.

Number of pages: 20 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 782 (79,387)

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9.

Service Quality in Healthcare Establishments: A Literature Review

Talib, F., Azam, M and Rahman, Z. (2015), "Service Quality in Healthcare Establishments: A Literature Review", International Journal of Behavioural and Healthcare Research (IJBHR), Vol.5, Nos.1/2, pp. 1-24

Number of pages: 24 Posted: 01 Feb 2016

Faisal Talib, Mohammed Azam and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Career Institute of Medical Sciences & Hospital and Indian Institute of Technology Roorkee

Downloads 622 (106,837)

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10.

Total Quality Management and Service Quality: An Exploratory Study of Management Practices and Barriers in Service Industries

Talib, F., Rahman, Z., Qureshi, M.N. and Siddiqui, J. (2011) ‘Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry’, Int. J. Services and Operations Management, Vol. 10, No. 1, pp.94–118.

Number of pages: 25 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman, Jamshed Siddiqui and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee, Aligarh Muslim University and Indian Institute of Technology, Roorkee

Downloads 506 (138,539)

Citation 2

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11.

An Interpretive Structural Modelling (ISM) Approach for Modelling the Practices of Total Quality Management in Service Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2011) ‘An interpretive structural modelling approach for modelling the practices of total quality management in service sector’, Int. J. Modelling in Operations Management, Vol. 1, No. 3, pp. 223–250.

Number of pages: 28 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 461 (155,029)

Citation 1

Abstract:

12.

Best Practices of Total Quality Management Implementation in Healthcare Setting

Faisal Talib, Zillur Rahman & Mohammed Azam (2011): Best Practices of Total Quality Management Implementation in Health Care Settings, Health Marketing Quarterly, 28:3, 232-252

Number of pages: 22 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and Mohammed Azam

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Career Institute of Medical Sciences & Hospital

Downloads 418 (174,124)

Abstract:

13.

An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies

Talib, F., Rahman, Z. and Qureshi, M.N. (2013), “An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies”, International Journal of Quality and Reliability Management, Vol. 30, No.3, pp. 280-318

Number of pages: 39 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 353 (211,040)

Citation 2

Abstract:

14.

Identification and Prioritization of Barriers to Total Quality Management Implementation in Service Industry: An Analytic Hierarchy Process Approach

Talib, F. and Rahman, Z. (2015), “Identification and prioritization of barriers to total quality management implementation in service industry: an analytic hierarchy process approach”, The TQM Journal, Vol. 27, No.5, pp. 591-615

Number of pages: 26 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 297 (255,791)

Citation 2

Abstract:

15.

Critical Success Factors of TQM in Service Organizations: A Proposed Model

Talib, F. and Rahman, Z. (2010), “Critical success factors of TQM in service organizations: a proposed model”, Services Marketing Quarterly, Vol.31, No.3, pp. 363-380

Number of pages: 19 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 284 (267,252)

Citation 5

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16.

Survey on the Usage of Total Quality Management Tools and Techniques in Indian Service Industries: An Empirical Analysis

Talib, F., Rahman, Z. and Qureshi, M.N. (2013) ‘Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis’, Int. J. Quality and Innovation, Vol. 2, No. 2, pp.105–119.

Number of pages: 15 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 267 (284,962)

Citation 2

Abstract:

17.

Prioritising the Practices of Total Quality Management: An Analytic Hierarchy Process Analysis for the Service Industries

Faisal Talib, Zillur Rahman & M.N. Qureshi (2011): Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries, Total Quality Management & Business Excellence, 22:12, 1331-1351

Number of pages: 23 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 235 (324,656)

Abstract:

18.

Current Health of Indian Healthcare and Hospitality Industries: A Demographic Study

Talib, F., and Rahman, Z. (2013), “Current health of Indian healthcare and hospitality industries: a demographic study”, International Journal of Business Research and Development, Vol.2 No.1, pp. 1-17.

Number of pages: 17 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 201 (378,726)

Abstract:

19.

Analysis of Interaction Among the Barriers to Total Quality Management Implementation Using Interpretive Structural Modeling (ISM) Approach

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling (ISM) approach”, Benchmarking: An International Journal, Vol.18, No.4, pp. 563-587

Number of pages: 25 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 195 (389,821)

Citation 5

Abstract:

20.

An Interpretive Structural Modeling for Sustainable Healthcare Quality Dimensions in Hospital Services

Talib, F. and Rahman, Z. (2015), “An interpretive structural modeling for sustainable healthcare quality dimensions in hospital services”, International Journal of Qualitative Research in Services, Vol.2, No.1, pp. 28-46

Number of pages: 19 Posted: 01 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 179 (422,345)

Abstract:

21.

A Critical Study of Quality Parameters in Health Care Establishment: Developing an Integrated Quality Model

Azam, M., Rahman, Z., and Talib, F. and Singh, K.J. (2012), “A critical study of quality parameters in health care establishment: Developing an integrated quality model”, International Journal of Health Care Quality Assurance, Vol. 25, No.5, pp. 387-402

Number of pages: 17 Posted: 01 Feb 2016

Mohammed Azam, Zillur Rahman and Faisal Talib

Career Institute of Medical Sciences & Hospital, Indian Institute of Technology Roorkee and Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU)

Downloads 172 (437,795)

Abstract:

22.

An Empirical Study of Barriers to TQM Implementation in Indian Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “An Empirical Study of Barriers to TQM Implementation in Indian Service Industries”, Proceedings of First International Conference on Industrial Engineering (ICIE 2011), organized by Department of Mechanical Engineering, S.V. National Institute of Tech

Number of pages: 13 Posted: 10 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 135 (540,814)

Abstract:

23.

Identification and Adoption of Total Quality Management Practices in Indian Information and Communication Technology and Banking Industries: An Empirical Study

Talib, F. and Rahman, Z. (2014), "Identification and adoption of total quality management practices in Indian information and communication technology and banking industries: an empirical study", Proceedings of 3rd International Conference on Sustainability and Management Strategy (ICSMS-2014)

Number of pages: 35 Posted: 24 Mar 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 131 (554,631)

Abstract:

24.

Assessing the Awareness of Total Quality Management in Indian Service Industries: An Empirical Investigation

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Assessing the awareness of total quality management in Indian service industries: an empirical investigation” Asian Journal on Quality, Vol.12, No.3, pp. 228-243

Number of pages: 16 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 127 (569,079)

Citation 1

Abstract:

25.

Analysis of Total Quality Management Practices in Manufacturing and Service Sectors

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of total quality management practices in manufacturing and service sectors”, Proceedings of the First International Congress of Interdisciplinary Research and Development (INRIT-2011) in the Special Issue of the International Journal of the C

Number of pages: 8 Posted: 10 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 121 (592,433)

Abstract:

26.

Core Quality and Associated Supportive Quality Parameters: A Conceptual Quality Frame Work in Health Care Establishment

Azam, M., Rahman, Z., and Talib, F. (2012), “Core quality and associated supportive quality parameters/dimensions: a conceptual quality frame work in health care establishment”, International Journal of Business Excellence, Vol.5, No.3, pp. 238-277

Number of pages: 40 Posted: 01 Feb 2016

Mohammed Azam, Zillur Rahman and Faisal Talib

Career Institute of Medical Sciences & Hospital, Indian Institute of Technology Roorkee and Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU)

Downloads 106 (659,652)

Abstract:

27.

An Instrument for Measuring the Key Practices of Total Quality Management in ICT Industry: An Empirical Study in India

Talib, F., Rahman, Z. and Akhtar, A. (2013), “An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India”, Services Business Journal (SBUS), Springer Verlag Publishing Group, Vol.7, No.2, pp. 275-306, DOI: 10.1007/s11628-012-0161-y

Number of pages: 32 Posted: 01 Feb 2016

Faisal Talib, Zillur Rahman and Asif Akhtar

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Aligarh Muslim University

Downloads 106 (659,652)

Abstract:

28.

An Exploratory Study of Total Quality Management Practices in Service Industries

Talib, F. and Rahman, Z. (2009),“ An exploratory study of total quality management practices in service industries”, 3rd Annual International Conference on Management and Social Welfare organized by Indian Institute of Social Welfare and Business Management (IISWBM), Kolkata, India during 14-15, De

Number of pages: 24 Posted: 10 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 105 (664,543)

Abstract:

29.

An Empirical Investigation of TQM Barriers in Indian ICT and Banking Industries

Proceedings of 18th Annual International Conference of the Society of Operations Management (SOM-2014) jointly organized by Department of Management Studies, IIT Roorkee and ABV IIITM

Number of pages: 12 Posted: 24 Mar 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 89 (747,755)

Abstract:

30.

Identifying the Key Practices of TQM in Indian Service Industries: An Empirical Analysis

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Identifying the Key Practices of TQM in Indian Service Industries: An Empirical Analysis”, Proceedings of International Conference on Advances in Supply Chain and Manufacturing Management (ASCMM 2011), organized by Department of Industrial Engineering

Number of pages: 22 Posted: 10 Feb 2016

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Downloads 84 (777,583)

Citation 1

Abstract:

31.

Survey of Total Quality Management Practices in Manufacturing and Service Industries

Talib. F. and Rahman, Z. (2010), “Survey of total quality management practices in manufacturing and service industries”, Proceedings of International Conference on Operations and Management Sciences (ICOMS-10) organized by Institute of Management Technology (IMT), Nagpur, India during 12-13 February

Number of pages: 10 Posted: 10 Feb 2016

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

Downloads 74 (844,901)

Citation 1

Abstract:

32.

Modeling the Barriers of Indian Telecom Services Using ISM and MICMAC Approach

Talib, F. and Rahman, Z. (2017), "Modeling the barriers of Indian telecom services using ISM and MICMAC approach", Journal of Asia Business Studies (JABS), Emerald Publishers, Vol. 11, No.2, pp. 188-209

Posted: 26 May 2017

Faisal Talib and Zillur Rahman

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee

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33.

Integrating Total Quality Management and Supply Chain Management: Similarities and Benefits

The IUP Journal of Supply Chain Management, Vol. 7, No. 4, pp. 26-44, December 2010

Posted: 11 Feb 2011

Faisal Talib, Zillur Rahman and M. N. Qureshi

Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

Zillur Rahman

Indian Institute of Technology Roorkee

Indian Institute of Technology Roorkee

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Scholarly Papers (33)

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