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M. N. Qureshi

Indian Institute of Technology, Roorkee

Research Scholar, Mechanical and Industrial Engineering Department

Roorkee- Haridwar Highway

Century Road

India

  • Indian Institute of Technology, Roorkee

SCHOLARLY PAPERS

17

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21

Scholarly Papers (17)

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1.

The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, Vol. 1, No. 1, pp. 113-128
Number of pages: 16 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 3,816 (7,246)
Citation 4

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total quality management (TQM); quality performance; service industry; company performance; performance indicator

2.

Total Quality Management in Service Sector: A Literature Review

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research, Vol. 6, No.3, pp. 259-301
Number of pages: 43 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 3,655 (7,717)

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TQM, total quality management, service, service industry, banking, ICT, information and communication technology, healthcare, hospitality

3.

Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Pareto analysis of total quality management factors critical to success for service industries”, International Journal of Quality Research (IJQR), Center for Quality, University of Podgorica Montenegro and University of Kragujevac, Serbia, Vol.4,
Number of pages: 14 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 2,224 (17,103)
Citation 1

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total quality management (TQM); critical success factors (CSFs); top-management commitment; Pareto analysis; service industries

4.

Impact of Total Quality Management and Service Quality in the Banking Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), "Impact of total quality management and service quality in the banking sector", International Journal of Telecommunications System and Management, Vol.1, No.1, DOI: 10.4172/2167-0919.1000102.
Number of pages: 6 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 1,338 (37,354)

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Total quality management, Banking sector, Service quality, Service industry

5.

A Study of Total Quality Management and Supply Chain Management Practices

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “A study of total quality management and supply chain management practices”, International Journal of Productivity and Performance Management, Vol.60, No.3, pp. 266-288
Number of pages: 21 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 864 (70,207)
Citation 2

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Total quality management, Supply chain management, Working practice, Organizational performance, Competitive advantage, Business performance

6.

Total Quality Management and Service Quality: An Exploratory Study of Management Practices and Barriers in Service Industries

Talib, F., Rahman, Z., Qureshi, M.N. and Siddiqui, J. (2011) ‘Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry’, Int. J. Services and Operations Management, Vol. 10, No. 1, pp.94–118.
Number of pages: 25 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman, Jamshed Siddiqui and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee, Aligarh Muslim University and Indian Institute of Technology, Roorkee
Downloads 506 (138,539)
Citation 2

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total quality management, TQM, service quality, barriers, TQM practices, service industries

7.

An Interpretive Structural Modelling (ISM) Approach for Modelling the Practices of Total Quality Management in Service Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2011) ‘An interpretive structural modelling approach for modelling the practices of total quality management in service sector’, Int. J. Modelling in Operations Management, Vol. 1, No. 3, pp. 223–250.
Number of pages: 28 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 461 (155,029)
Citation 1

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total quality management, TQM, TQM practices, service organisation, interpretive structural modelling, modelling

8.

An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies

Talib, F., Rahman, Z. and Qureshi, M.N. (2013), “An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies”, International Journal of Quality and Reliability Management, Vol. 30, No.3, pp. 280-318
Number of pages: 39 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 356 (211,040)
Citation 2

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Total quality management, Customer relations, Quality performance, Service companies, Quality culture, India

9.

AHP Model for Identifying Best Health Care Establishment

Azam, M., Qureshi, M.N. and Talib, F. (2015), "AHP Model For Identifying Best Health Care Establishment", International Journal of Productivity Management and Assessment Technologies (IJPMAT), Vol.3, No.2, pp. 34-66
Number of pages: 33 Posted: 01 Feb 2016
Mohammed Azam, M. N. Qureshi and Faisal Talib
Career Institute of Medical Sciences & Hospital, Indian Institute of Technology, Roorkee and Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU)
Downloads 288 (263,338)

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Analytic Hierarchy Process (AHP) Model, Health Care Establishment (HCE), India, Integrated Quality Model for HCE, Selection

10.

Survey on the Usage of Total Quality Management Tools and Techniques in Indian Service Industries: An Empirical Analysis

Talib, F., Rahman, Z. and Qureshi, M.N. (2013) ‘Survey on the usage of total quality management tools and techniques in Indian service industries: an empirical analysis’, Int. J. Quality and Innovation, Vol. 2, No. 2, pp.105–119.
Number of pages: 15 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 267 (284,962)
Citation 2

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total quality management, TQM, service industries, quality tools, quality techniques, Indian

11.

Prioritising the Practices of Total Quality Management: An Analytic Hierarchy Process Analysis for the Service Industries

Faisal Talib, Zillur Rahman & M.N. Qureshi (2011): Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries, Total Quality Management & Business Excellence, 22:12, 1331-1351
Number of pages: 23 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 236 (324,656)

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total quality management (TQM), TQM practices, analytic hierarchy process (AHP), service industries, prioritisation, top-management commitment

12.

Analysis of Interaction Among the Barriers to Total Quality Management Implementation Using Interpretive Structural Modeling (ISM) Approach

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling (ISM) approach”, Benchmarking: An International Journal, Vol.18, No.4, pp. 563-587
Number of pages: 25 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 201 (389,821)
Citation 5

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Total quality management, Interpretive structural modeling, Barriers, Service organization, Managers, Modeling

13.

An Empirical Study of Barriers to TQM Implementation in Indian Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “An Empirical Study of Barriers to TQM Implementation in Indian Service Industries”, Proceedings of First International Conference on Industrial Engineering (ICIE 2011), organized by Department of Mechanical Engineering, S.V. National Institute of Tech
Number of pages: 13 Posted: 10 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 135 (540,814)

Abstract:

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Total Quality Management, Service Industry, Barriers, TQM implementation, Successful implementation.

14.

Assessing the Awareness of Total Quality Management in Indian Service Industries: An Empirical Investigation

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Assessing the awareness of total quality management in Indian service industries: an empirical investigation” Asian Journal on Quality, Vol.12, No.3, pp. 228-243
Number of pages: 16 Posted: 01 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 127 (569,079)
Citation 1

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India, Service industries, Total quality management, Assessment, Awareness, Implementation

15.

Analysis of Total Quality Management Practices in Manufacturing and Service Sectors

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Analysis of total quality management practices in manufacturing and service sectors”, Proceedings of the First International Congress of Interdisciplinary Research and Development (INRIT-2011) in the Special Issue of the International Journal of the C
Number of pages: 8 Posted: 10 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 121 (592,433)

Abstract:

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manufacturing industries, service industries, top-management commitment, Total Quality Management, TQM practices,

16.

Identifying the Key Practices of TQM in Indian Service Industries: An Empirical Analysis

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “Identifying the Key Practices of TQM in Indian Service Industries: An Empirical Analysis”, Proceedings of International Conference on Advances in Supply Chain and Manufacturing Management (ASCMM 2011), organized by Department of Industrial Engineering
Number of pages: 22 Posted: 10 Feb 2016
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 84 (777,583)
Citation 1

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Total Quality Management; Service Industry; Practices; TQM implementation; Top-management commitment

17.

Integrating Total Quality Management and Supply Chain Management: Similarities and Benefits

The IUP Journal of Supply Chain Management, Vol. 7, No. 4, pp. 26-44, December 2010
Posted: 11 Feb 2011
Faisal Talib, Zillur Rahman and M. N. Qureshi
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee

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