Customers' Acceptance of New Service Technologies: The Case of RFID
HANDBOOK ON BUSINESS INFORMATION SYSTEMS, Angappa Gunasekaran & Maqsood Sandhu, eds., World Scientific, 2010
Posted: 1 Jun 2010
Date Written: April 27, 2010
Cultural variations across countries are considered a major factor affecting customers' readiness to adopt, use, and evaluate technology. Relevant contributions from marketing studies, computer science, and international business are integrated into the literature of cross-cultural management and technology acceptance, and a conceptual model is developed. Drawing on a broader researcher project on radio frequency identification (RFID) aimed at supporting intelligent business networking and innovative customer services, the development of the framework is informed by the authors' work in the preparation of an RFID-based application at several established grocery retailers for short-life products in Ireland and in Greece. From the findings of our exploratory study, it emerges that low uncertainty avoidance, low institutional collectivism, high in-group collectivism, high gender egalitarianism, and low humane orientation are conducive to greater customers' acceptance of new service technologies. Managerial implications and directions for future research are discussed.
Keywords: Consumer's Acceptance, GLOBE, Culture, RFID
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