Human-Computer Interaction

Abstract

This chapter presents a comprehensive picture of an important sub-discipline of the IS/MIS field, Human-Computer Interaction (HCI). It depicts the substances of the subdiscipline on its identity, research topics and methods, and connections with other disciplines; it surveys the sub-discipline with abundant references to published works; it highlights the liveliness of the sub-discipline with its history and current activities; and it identifies the most influential contributors. The chapter is organized to cover the following contents: (1) HCI as an intellectual sub-discipline of MIS with a historical root, a framework of the boundary and research topics, and its relationships with other disciplines; (2) The theoretical foundations of HCI, including various theoretical works on issues such as users, individual and group work, IT design and development, IT use and impacts, and general issues on theory development and applications; (3) HCI research in applied contexts, such as electronic commerce, collaboration support, culture and globalization, learning and training, user-centered IT development, health care and health informatics, among others; (4) Methodological issues in HCI research, including all elements of research design and conduct, such as contexts of study and research methods, among others; (5) The most prolific authors and their institutions in the HCI sub-discipline; (6) Potential future directions in the HCI sub-discipline; and finally, (7) Summary and conclusions of the chapter.

Keywords: human-computer interaction, disciplinary perspective, computer users, design theory, fit, belief and behavior, affect, aesthetics, socialization, technology acceptance model (TAM), computer-human interaction (CHI), human factors, ergonomics