Surviving in Global Online Labor Markets for IT Services: A Geo-Economic Analysis

Information Systems Research, forthcoming

56 Pages Posted: 11 Dec 2015 Last revised: 18 Sep 2017

Irfan Kanat

Ohio University - Department of Management Information Systems

Yili Hong

Arizona State University (ASU) - W.P. Carey School of Business

T. S. Raghu

Arizona State University - W. P. Carey School of Business

Date Written: September 14, 2017

Abstract

Global online labor markets (OLM) lower the barriers to entry and enable global competition for IT services from providers around the world. Although the prior OLM literature predominantly found systematic advantages for IT service providers from developed countries due to their higher perceived quality, the reality is that most service providers in OLM are from developing countries. This phenomenon requires a robust anal- ysis of how OLMs are evolving. In this study, we conduct a geo-economic analysis on IT service providers’ survival utilizing a unique longitudinal panel data set comprising 40,874 IT service providers from different countries over a period of more than four years (2006 to 2010). Based on results from Survival models and a series of robustness checks, we were able to decipher how geo-economic factors (specifically the country development level) and reputation interact to determine service providers’ survival. Our findings provide a different perspective from the prior literature on OLM by showing a systematic advantage for IT service providers from developing countries in terms of survival, especially when providers from developing countries were able to signal their individual quality through reputation. We explain and discuss the mechanisms underlying these effects, and highlight implications for OLMs for IT services.

Keywords: Online Labor Markets, Survival, Wage Growth

JEL Classification: C41, D90, J30, J44

Suggested Citation

Kanat, Irfan and Hong, Yili and Raghu, T. S., Surviving in Global Online Labor Markets for IT Services: A Geo-Economic Analysis (September 14, 2017). Information Systems Research, forthcoming. Available at SSRN: https://ssrn.com/abstract=2701471 or http://dx.doi.org/10.2139/ssrn.2701471

Irfan Kanat

Ohio University - Department of Management Information Systems ( email )

Athens, OH
United States

Yili Hong (Contact Author)

Arizona State University (ASU) - W.P. Carey School of Business ( email )

Tempe, AZ 85287-3706
United States

HOME PAGE: http://yilihong.github.io/

T. S. Raghu

Arizona State University - W. P. Carey School of Business ( email )

Farmer Building 440G PO Box 872011
Tempe, AZ 85287
United States

HOME PAGE: http://https://wpcarey.asu.edu/people/profile/192381

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