Information Systems Projects and Individual Developer Outcomes: Role of Project Managers and Process Control

Information Systems Research, Vol. 29, No.1, pp. 127-148, 2018

50 Pages Posted: 14 Jan 2021

See all articles by Viswanath Venkatesh

Viswanath Venkatesh

University of Arkansas - Department of Information Systems

Arun Rai

Georgia State University - J. Mack Robinson College of Business

Likoebe M. Maruping

Georgia State University

Date Written: March 27, 2018

Abstract

We integrate control theory and the information systems (IS) project management literature using a multilevel lens to theorize the cross-level effects of technical IS project risk on individual developer outcomes—performance and psychological stress—and the mechanisms by which IS project managers’ project-related knowledge attenuates this relationship. We argue that IS project managers with project-related knowledge mitigate technical IS project risk by facilitating the enactment of internal and external process controls in their IS projects. Our empirical study involves data collected from 1,230 individual developers embedded in 130 IS project teams that are managed by 20 IS project managers. Our results provide strong support for the three-level model and its set of (a) cross-level main effects of technical IS project risk on individual developer outcomes, (b) cross-level main effects of IS project manager project-related knowledge on enacted internal and external process controls, and (c) cross-level moderation of the relationship between technical IS project risk and individual developer outcomes by IS project manager project-related knowledge through internal and external process controls. Our study provides insights on how IS project management, IS project process controls, and technical IS project risk must be managed as a system of multilevel dependencies to achieve the desired developer outcomes.

Keywords: control theory, project management, project risk, stress, performance, multilevel, HLM, three-level models

Suggested Citation

Venkatesh, Viswanath and Rai, Arun and Maruping, Likoebe M., Information Systems Projects and Individual Developer Outcomes: Role of Project Managers and Process Control (March 27, 2018). Information Systems Research, Vol. 29, No.1, pp. 127-148, 2018, Available at SSRN: https://ssrn.com/abstract=3681712

Viswanath Venkatesh (Contact Author)

University of Arkansas - Department of Information Systems ( email )

United States

Arun Rai

Georgia State University - J. Mack Robinson College of Business ( email )

P.O. Box 4050
Atlanta, GA 30303-3083
United States

Likoebe M. Maruping

Georgia State University ( email )

35 Broad Street
Atlanta, GA 30303-3083
United States

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