Conflict Management in Work Teams: The Role of Social Self-Efficacy and Group Identification

18 Pages Posted: 19 May 2003

See all articles by Dafna Eizen

Dafna Eizen

University of Haifa

Helena Syna Desivilya

Max Stern Academic College of Emek Yezreel - Sociology and Anthropology

Abstract

The current study examined the relationships between conflict management patterns within work teams and individuals' group identification, and social and global self-efficacy. Four hypotheses were tested: 1. The individual's level of group identification is positively correlated with constructive behaviors in conflict situations. 2. The level of global and social self-efficacy is positively linked with active modes of conflict management. Hypotheses 3 and 4 proposed interaction effects of group identification and social self-efficacy on patterns of intra-group conflict management.

Sixty seven members of scouts', pre-military communes, 48 females and 19 males, representing 13 work teams, participated in the study.

Rahim's (1983) conflict inventory was used to assess the subjects' conflict management patterns. The social self-efficacy was measured by an adapted version of Muris' (2001) instrument, and global self-efficacy by Chen & Gully (1997) questionnaire. Group-identification was assessed by Henry et al. (1999) questionnaire.

The results indicated positive association of group identification with the integrative conflict management pattern and negative association with the dominance pattern. The findings lend support to the hypothesis about positive association between self-efficacy and active conflict management modes. An interaction effect of group identification and social self efficacy was found on three out of five conflict management patterns: compromising, dominance and avoidance.

Keywords: intra-group organizational conflict, self-efficacy, group-identification

Suggested Citation

Eizen, Dafna and Syna Desivilya, Helena, Conflict Management in Work Teams: The Role of Social Self-Efficacy and Group Identification. Available at SSRN: https://ssrn.com/abstract=399541 or http://dx.doi.org/10.2139/ssrn.399541

Dafna Eizen

University of Haifa ( email )

Mount Carmel
Haifa, 31905
Israel

Helena Syna Desivilya (Contact Author)

Max Stern Academic College of Emek Yezreel - Sociology and Anthropology ( email )

Yezreel 19300
Israel

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