Total Quality Management for Modern Organisations in the Digital Era

Abstract

Objective: This paper aims to review the total quality management (TQM) for modern organisations in the digital age.

Method: In this article, a systematic literature review was conducted. In addition, the literature and data were gathered from various books and scholarly articles retrieved from EBSCO, Google Scholar, Scopus, Web of Science, and ScienceDirect. The studies that were published in English and were peer-reviewed were included. Six independent reviewers evaluated search results, extracted data, and determined the quality of the studies to summarise and report the findings.

Result: Developments in digitalisation, software, and processing power, along with the accompanying data explosion, create significant opportunities, challenges, and changes for businesses and their finance by adopting total quality management (TQM) for modern organisations. Understanding the data, information, and knowledge influences the development of strategy, organisational and cost structures, digitisation, business analytics, outsourcing, offshoring, and the cloud.

Conclusion: TQM is one method for ensuring that projects meet the requirements of their stakeholders. The most critical success factors influencing TQM implementation. Moreover, the structured TQM dimensions consist of organisation management, communication to improve quality, training and development, employee participation and recognition, and culture.

Recommendation & Implication: In the future study, qualitative research, such as interviews, or quantitative analysis, such as online questionnaires, may be conducted to provide additional explanations and definitive results. By embracing technology, managers could apply the implications to better comprehend and implement strategies to improve TQM in the digital era.

Keywords: Total Quality Management (TQM), Modern Organisation, Organisational Performance, Technology, Review