Download This PaperGlobal Indexes for the Evaluation of University Teaching
UNIMI Economics Working Paper No. 15.2004
10 Pages Posted: 14 Jan 2005
Date Written: April 2004
Abstract
In this paper, we propose a set of overall indexes for measuring quality and satisfaction of a University Degree Course. These indexes are given by a linear combination of partial indexes according to the "Formative Model", like SERVQUAL or SERVPERF. The differences among them are due to unlike measure getting for the partial indexes and to different weighting.
Keywords: Service quality, customer satisfaction, formative model
JEL Classification: C19
Suggested Citation: Suggested Citation
Nicolini, Giovanna and De Battisti, Francesca, Global Indexes for the Evaluation of University Teaching (April 2004). UNIMI Economics Working Paper No. 15.2004, Available at SSRN: https://ssrn.com/abstract=648464 or http://dx.doi.org/10.2139/ssrn.648464
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