The Fees People Pay

15 Pages Posted: 25 Jan 2007

See all articles by Claire D. Matthews

Claire D. Matthews

Massey University - School of Economics and Finance

Mei Hu


Date Written: December 2006


In developed countries, people commonly have a relationship with at least one bank, and they use their bank account(s) to make deposits, obtain cash, transfer funds and pay third parties. Banks charge fees for enabling these activities to be undertaken; however, there is limited information about the actual quantum of fees paid and the issues that affect this. This paper reports on a small study that used a self-administered questionnaire to explore these questions. The study found that a smaller proportion than expected reported paying no fees, and that the expected influence of customer characteristics, such as age and level of deposit holding, was not significant.

Keywords: Bank fees, New Zealand

JEL Classification: G21

Suggested Citation

Matthews, Claire D. and Hu, Mei, The Fees People Pay (December 2006). Available at SSRN: or

Claire D. Matthews (Contact Author)

Massey University - School of Economics and Finance ( email )

Private Bag 11-222
Palmerston North, 30974
New Zealand

Mei Hu

Independent ( email )

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Abstract Views
PlumX Metrics