Maren Wunderlich

T-Mobile International AG

Bonn

Germany

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How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Journal of Service Research, 14(2), May 2011, 136-148

Number of pages: 14 Posted: 16 Oct 2013 Last Revised: 01 Nov 2013

Heiner Evanschitzky, Christopher Groening, Vikas Mittal and Maren Wunderlich

University of Münster - Finance Center Muenster, University of Missouri at Columbia - Department of Marketing, Rice University and T-Mobile International AG

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