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Chong Zhang

Tilburg University

Warandelaan 2, Koopmans Building

Tilburg, Noord-Brabant 5037 AB

Netherlands

  • Tilburg University

SCHOLARLY PAPERS

4

DOWNLOADS

149

TOTAL CITATIONS

0

Scholarly Papers (4)

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1.

The Impact of Review Image Quality: Evidence, Theory, and Managerial Implications

Number of pages: 40 Posted: 10 Jul 2024
Jiawei Chen, Yunke Mai and Chong Zhang
Shanghai University of Finance and Economics - School of Information Management and Engineering, University of Kentucky - Gatton College of Business and Economics and Tilburg University
Downloads 95 (715,072)

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Image quality, review platform, review rating, customer learning

2.

Queue Visibility Decisions in Customer-Intensive Services


Number of pages: 20 Posted: 21 Apr 2026
Junxue Zhang, Chenguang (Allen) Wu, Chong Zhang and Ying-Ju Chen
Hong Kong University of Science & Technology (HKUST), Hong Kong University of Science & Technology (HKUST), Tilburg University and Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management
Downloads 27 (1,448,301)

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speed-quality trade-off, queue disclosure, strategic consumer

3.

Signaling Demand via Queue Visibility


Number of pages: 46 Posted: 21 Apr 2026
Chenguang (Allen) Wu, Chong Zhang, Ying-Ju Chen and Qiuyi Yan
Hong Kong University of Science & Technology (HKUST), Tilburg University, Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management and Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management
Downloads 24 (1,459,862)

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Service operations, Behavioral operations, Information asymmetry, Game theory

4.

Signaling Trustworthiness with Authentication in Online Second-Hand Markets

Number of pages: 47
Masoud Fazlavi, Chong Zhang and Eirini Spiliotopoulou
Tilburg University, Tilburg University and Tilburg University - Tilburg University School of Economics and Management
Downloads 3

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online second-hand markets, authentication service, seller trustworthiness, signaling, platform design