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Jitsama Tanlamai

McGill University - Desautels Faculty of Management

1001 Sherbrooke St W

Montreal, Quebec h3A 1G5

  • McGill University - Desautels Faculty of Management

SCHOLARLY PAPERS

6

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1,189

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Scholarly Papers (6)

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1.

Generative AI and Price Discrimination in the Housing Market

Number of pages: 45 Posted: 12 Apr 2024 Last Revised: 13 Apr 2025
Jitsama Tanlamai, Warut Khern-am-nuai and Maxime C. Cohen
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Desautels Faculty of Management, McGill University
Downloads 971 (59,316)

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generative AI, housing discrimination, price discrimination, housing market

2.

The Implications of Generic Response in Online Customer Service Operations

Number of pages: 31 Posted: 31 Oct 2023
Jitsama Tanlamai, Warut Khern-am-nuai, Wreetabrata Kar and Yossiri Adulyasak
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management, University at Buffalo (SUNY) - School of Management and HEC Montréal
Downloads 169 (447,215)

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customer service, social media, generic responses, service operations management

3.

From Fear to Fury: The Behavioral Trade-offs of Removing Negative Feedback Option in Online Discussion Platforms

Number of pages: 52 Posted: 22 Apr 2026
Jitsama Tanlamai, Changseung (Chang) Yoo, Warut Khern-am-nuai and Yossiri Adulyasak
McGill University - Desautels Faculty of Management, Yeshiva University - Sy Syms School of Business, McGill University - Desautels Faculty of Management and HEC Montréal
Downloads 29 (1,345,526)

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Peer Evaluation, Negative Evaluation, Platform Design

4.

Examining the Efficacy of Peer Punishment in Online Content Moderation

Number of pages: 45 Posted: 22 Apr 2026
Wreetabrata Kar, Jitsama Tanlamai and Warut Khern-am-nuai
University at Buffalo (SUNY) - School of Management, McGill University - Desautels Faculty of Management and McGill University - Desautels Faculty of Management
Downloads 20 (1,459,862)

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Platforms, Moderation, User-generated Content, Inequity Theory

5.

Haters Gonna Hate? How Removing Downvote Option Impacts Discussions on Online Forum

Posted: 05 May 2021 Last Revised: 06 Apr 2026
Changseung (Chang) Yoo, Warut Khern-am-nuai, Jitsama Tanlamai and Yossiri Adulyasak
Yeshiva University - Sy Syms School of Business, McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and HEC Montréal

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Online platform, peer evaluation, negative evaluation, user-generated content

6.

Identifying Arbitrage Opportunities in Retail Markets using Predictive Analytics

AI&Society (Forthcoming) under the title "Identifying Arbitrage Opportunities in Retail Markets with Artificial Intelligence."
Posted: 08 Feb 2021 Last Revised: 14 Jul 2023
Jitsama Tanlamai, Warut Khern-am-nuai and Yossiri Adulyasak
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and HEC Montréal

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arbitrage, field experiment, predictive analytics, random forest, user-generated content