Warut Khern-am-nuai

McGill University - Desautels Faculty of Management

Assistant Professor

1001 Sherbrooke St. West

Montreal, Quebec H3A1G5 H3A 2M1

Canada

SCHOLARLY PAPERS

32

DOWNLOADS
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SSRN RANKINGS

Top 11,913

in Total Papers Downloads

7,719

SSRN CITATIONS
Rank 17,688

SSRN RANKINGS

Top 17,688

in Total Papers Citations

77

CROSSREF CITATIONS

4

Scholarly Papers (32)

1.

Extrinsic Versus Intrinsic Rewards for Contributing Reviews in an Online Platform

Information Systems Research 29(4), pp 871-892.
Number of pages: 55 Posted: 24 Sep 2014 Last Revised: 26 Sep 2021
McGill University - Desautels Faculty of Management, Purdue University and Purdue University - Krannert School of Management
Downloads 1,030 (42,094)
Citation 50

Abstract:

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Online review, Economic incentive, Monetary incentive

2.

The Impact of an Augmented Reality Game on Local Businesses: A Study of Pokemon Go on Restaurants

Information Systems Research 32(3), pp 950-966.
Number of pages: 46 Posted: 15 May 2017 Last Revised: 12 Oct 2021
Vandith Pamuru, Warut Khern-am-nuai and Karthik Natarajan Kannan
Indian School of Business, McGill University - Desautels Faculty of Management and Purdue University
Downloads 960 (46,432)
Citation 5

Abstract:

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Pokemon Go, Augmented Reality, Hedonic Utility, Natural Experiment, Economics of IS,

3.

More than the Quantity: The Value of Editorial Reviews for a UGC Platform

Management Science 68(9), pp 6355-7064.
Number of pages: 48 Posted: 16 Oct 2019 Last Revised: 04 Nov 2022
HKU Business School, The University of Hong Kong, Purdue University - Krannert School of Management, McGill University - Desautels Faculty of Management and Purdue University
Downloads 737 (66,523)
Citation 6

Abstract:

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natural language processing, editorial review, user-generated content, difference-in-differences, herding effect

4.

The Impact of Online Q&As on Product Sales: The Case of Amazon Answer

Information Systems Research (Forthcoming)
Number of pages: 65 Posted: 14 Jun 2016 Last Revised: 20 Mar 2023
McGill University - Desautels Faculty of Management, Purdue University - Krannert School of Management, National University of Singapore (NUS) and Purdue University
Downloads 621 (82,639)

Abstract:

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online platform, user-generated content, questions, answers

5.

Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd

Manufacturing & Service Operations Management 26(1), pp 330-349.
Number of pages: 49 Posted: 02 Apr 2021 Last Revised: 24 Jan 2024
Warut Khern-am-nuai, Hyunji So, Maxime C. Cohen and Yossiri Adulyasak
McGill University - Desautels Faculty of Management, McGill University, Desautels Faculty of Management, McGill University and HEC Montréal
Downloads 561 (93,956)
Citation 5

Abstract:

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Online review platforms, user-generated photos, deep learning, wisdom of the crowds

6.

Addressing Fairness in Machine Learning Predictions: Strategic Best-Response Fair Discriminant Removed Algorithm

Number of pages: 49 Posted: 13 Jun 2019 Last Revised: 24 Jan 2024
Santa Fe Institute, McGill University - Desautels Faculty of Management, Purdue University and Desautels Faculty of Management, McGill University
Downloads 447 (123,785)
Citation 1

Abstract:

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machine learning, discrimination, fairness, prediction

7.

Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments

Information Systems Research 34(1), pp 157-177.
Number of pages: 40 Posted: 27 Jun 2016 Last Revised: 17 Apr 2023
McGill University - Desautels Faculty of Management, University of Arizona, McGill University - Desautels Faculty of Management, Purdue University and Purdue University - Department of Computer Sciences
Downloads 404 (139,172)
Citation 1

Abstract:

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password strength meter, design science, elaboration likelihood model, randomized experiment

8.

Generative AI and Price Discrimination in the Housing Market

Number of pages: 33 Posted: 12 Apr 2024
Jitsama Tanlamai, Warut Khern-am-nuai and Maxime C. Cohen
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Desautels Faculty of Management, McGill University
Downloads 403 (139,564)

Abstract:

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generative AI, housing discrimination, price discrimination, housing market

9.

So You Think You Are Safe: Implications of Quality Uncertainty in Security Software

Number of pages: 50 Posted: 24 Jun 2015 Last Revised: 12 Jul 2021
Santa Fe Institute, McGill University - Desautels Faculty of Management, Purdue University - Daniels School of Business and Purdue University
Downloads 280 (206,581)

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Economics of Information Security, Information Uncertainty, Misinformation, Risk Compensation Behavior

10.

Unraveling the Impact: An Empirical Investigation of ChatGPT's Exclusion from Stack Overflow

Number of pages: 26 Posted: 18 Jun 2023 Last Revised: 19 Jun 2024
Sameer Borwankar, Warut Khern-am-nuai and Karthik Natarajan Kannan
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Purdue University
Downloads 265 (218,375)

Abstract:

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generative AI, discussion platform, stackoverflow, ChatGPT, Reddit

11.

Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms

Information Systems Research 33(2), pp 464-475.
Number of pages: 37 Posted: 04 Oct 2017 Last Revised: 04 Nov 2022
Karthik Natarajan Kannan, Rajib L. Saha and Warut Khern-am-nuai
Purdue University, Indian School of Business (ISB), Hyderabad and McGill University - Desautels Faculty of Management
Downloads 257 (225,168)
Citation 2

Abstract:

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Trading Platforms, Advertising-Based Model, Commission-Based Model, Generalized Second Price Auctions, Consumer Profiling

12.

Manufacturer’s "1-Up" from Used Games: Insights from the Secondhand Market for Video Games

Information Systems Research 32(4), pp 1173-1191.
Number of pages: 47 Posted: 18 Nov 2019 Last Revised: 17 Dec 2021
Antino Kim, Rajib L. Saha and Warut Khern-am-nuai
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Indian School of Business (ISB), Hyderabad and McGill University - Desautels Faculty of Management
Downloads 253 (228,740)
Citation 3

Abstract:

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secondhand market, video game, content, console, platform, durable goods, information goods, used goods

13.

Haters Gonna Hate? How Removing Downvote Option Impacts Discussions on Online Forum

Number of pages: 40 Posted: 05 May 2021 Last Revised: 18 Apr 2022
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and HEC Montréal
Downloads 238 (242,853)
Citation 1

Abstract:

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Online platform, peer evaluation, negative evaluation, user-generated content

14.

Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform

Production and Operations Management (Forthcoming)
Number of pages: 46 Posted: 04 Mar 2022 Last Revised: 04 May 2023
Kai Zhu, Warut Khern-am-nuai and Yinan Yu
Bocconi University, McGill University - Desautels Faculty of Management and University of Oklahoma
Downloads 232 (248,839)

Abstract:

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feedback mechanism, negative feedback, user-generated content, platform operation

15.

Status Downgrade: The Impact of Losing Status on a User-generated Content Platform

Production and Operations Management (Forthcoming)
Number of pages: 52 Posted: 16 Nov 2021 Last Revised: 21 Jun 2024
Vandith Pamuru, Wreetabrata Kar and Warut Khern-am-nuai
Indian School of Business, Purdue University and McGill University - Desautels Faculty of Management
Downloads 230 (250,926)
Citation 1

Abstract:

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user-generated content, non-financial incentive, platform policy, gamification, NLP, online reviews

16.

Helpful or Unhelpful: An Empirical Investigation of Review Readers’ Vote Casting

Number of pages: 38 Posted: 09 Feb 2022 Last Revised: 06 Sep 2023
Yinan Yu, Dezhi Yin, Warut Khern-am-nuai, Alain Pinsonneault and Zaiyan Wei
University of Oklahoma, University of South Florida, McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Purdue University - Daniels School of Business
Downloads 162 (344,427)

Abstract:

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online reviews, review helpfulness, review evaluation, voter, wisdom of the crowds

17.

Revisiting the CEO Effect Through a Machine Learning Lens

Number of pages: 19 Posted: 31 Oct 2023
Hajime Shimao, Sung Joo Kim, Warut Khern-am-nuai and Maxime C. Cohen
Santa Fe Institute, Purdue University - Daniels School of Business, McGill University - Desautels Faculty of Management and Desautels Faculty of Management, McGill University
Downloads 148 (371,191)

Abstract:

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CEO effect, machine learning, predictive analytics

18.

Motivating Runners in Real Time: A Field Experiment

Number of pages: 50 Posted: 24 Apr 2024
Doehun Kim, Yoonseock Son, Warut Khern-am-nuai and Maxime C. Cohen
McGill University - Desautels Faculty of Management, University of Notre Dame - Mendoza College of Business - IT, Analytics, and Operations Department, McGill University - Desautels Faculty of Management and Desautels Faculty of Management, McGill University
Downloads 113 (456,922)

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real-time intervention, motivation, healthcare, social facilitation, running app service, field experiment

19.

Review Writing: The Social Influence of "Exemplar" Reviews

Number of pages: 44 Posted: 06 Dec 2022 Last Revised: 08 Dec 2022
Purdue University, Purdue University, McGill University - Desautels Faculty of Management and Purdue University
Downloads 109 (469,197)

Abstract:

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Online review, NLP, social influence, review-generating behavior, platform policy

20.

Exploring the Impact of Incentivized Reviews on Product Sales and the Role of Review Inconsistency

Number of pages: 49 Posted: 12 Apr 2023 Last Revised: 21 May 2024
Jingyuan Deng, Warut Khern-am-nuai and Dandan Qiao
National University of Singapore, McGill University - Desautels Faculty of Management and National University of Singapore (NUS)
Downloads 99 (501,929)

Abstract:

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incentivized reviews, product sales, review inconsistency, disclosure, spillover

21.

Framework for Affinity-Based Personalized Review Recommendation

Number of pages: 38 Posted: 20 Jul 2022 Last Revised: 19 Sep 2022
HEC Montreal - HEC Montreal, HEC Montréal, HEC Montreal and McGill University - Desautels Faculty of Management
Downloads 61 (663,185)

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review recommendation, user affinity, machine learning, partial least square structural equation

22.

When Negative Evaluation is No Longer Allowed: The Impact of Removing Downvote Option on Review-Generating Behavior

Number of pages: 31 Posted: 06 Jan 2024 Last Revised: 24 Apr 2024
Yinan Yu, Dezhi Yin and Warut Khern-am-nuai
University of Oklahoma, University of South Florida and McGill University - Desautels Faculty of Management
Downloads 54 (702,432)

Abstract:

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user-generated content, peer evaluation systems, downvote removal, fairness perception, attention-seeking behavior

23.

The Implications of Homogeneous Responses in Customer Service Operations

Number of pages: 49 Posted: 31 Oct 2023
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management, Purdue University and HEC Montréal
Downloads 43 (773,554)

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customer service, social media, homogeneous responses, service operations management

24.

When Moderators are Moderated: Evidence from an Online Community

Number of pages: 57 Posted: 21 Jun 2024
Purdue University, Purdue University, McGill University - Desautels Faculty of Management and Purdue University - Krannert School of Management
Downloads 12 (1,053,921)

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online community, discussion forum, user participation, content moderation, user suspensions

25.

Retail Analytics in the New Normal

IEEE Engineering Management Review 52(1), pp 268-280 under the title "Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic."
Posted: 10 Mar 2022 Last Revised: 26 Apr 2024
HEC Montréal, Desautels Faculty of Management, McGill University, McGill University - Desautels Faculty of Management and affiliation not provided to SSRN

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Retail analytics, COVID-19, AI in management

26.

The Use of AI in Legal Systems: Determining Independent Contractor vs. Employee Status

Queen's University Legal Research Paper Forthcoming; Artificial Intelligence and Law (Forthcoming).
Posted: 28 Jan 2022 Last Revised: 30 Mar 2023
Desautels Faculty of Management, McGill University, Queen's University - Faculty of Law, McGill University - Desautels Faculty of Management, Santa Fe Institute and Brandeis University

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Employment Law, Artificial Intelligence, Predictive Models, Decision-Support Legal Systems

27.

Review Helpfulness Score vs. Review Unhelpfulness Score: Two Sides of the Same Coin or Different Coins?

IEEE Transactions on Engineering Management, 71, 8031-8044.
Posted: 10 Apr 2021 Last Revised: 26 Apr 2024
Yinan Yu, Dominik Gutt and Warut Khern-am-nuai
University of Oklahoma, Erasmus University Rotterdam, Rotterdam School of Management and McGill University - Desautels Faculty of Management

Abstract:

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review helpfulness score, review unhelpfulness score, review evaluation, online review, unhelpfulness voting behavior

28.

Identifying Arbitrage Opportunities in Retail Markets using Predictive Analytics

AI&Society (Forthcoming) under the title "Identifying Arbitrage Opportunities in Retail Markets with Artificial Intelligence."
Posted: 08 Feb 2021 Last Revised: 14 Jul 2023
Jitsama Tanlamai, Warut Khern-am-nuai and Yossiri Adulyasak
McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and HEC Montréal

Abstract:

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arbitrage, field experiment, predictive analytics, random forest, user-generated content

29.

Data Analytics to Detect Panic Buying and Improve Products Distribution Amid Pandemic

((Forthcoming), AI&Society, under the title 'Using AI to Detect Panic Buying and Improve Products Distribution Amid Pandemic'
Posted: 07 Dec 2020 Last Revised: 15 Jul 2023
HEC Montréal, IVADO Labs, IVADO Labs, Desautels Faculty of Management, McGill University and McGill University - Desautels Faculty of Management

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Anomaly Detection, Retail Operations, Machine Learning, COVID-19

30.

Impacts of Social Interactions and Peer Evaluations on Online Review Platforms

Journal of Management Information Systems 40(4), pp 1271-1300.
Posted: 09 May 2019 Last Revised: 26 Jan 2024
Yinan Yu, Warut Khern-am-nuai, Alain Pinsonneault and Zaiyan Wei
University of Oklahoma, McGill University - Desautels Faculty of Management, McGill University - Desautels Faculty of Management and Purdue University - Daniels School of Business

Abstract:

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social interactions, social relationship, online reviews, peer evaluation, user-generated content

31.

The Cost of Fairness: Evaluating Economic Implications of Fairness-Aware Machine Learning

Posted: 14 Jan 2019 Last Revised: 17 Feb 2023
Hajime Shimao, Junpei Komiyama and Warut Khern-am-nuai
Santa Fe Institute, New York University and McGill University - Desautels Faculty of Management

Abstract:

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fairness-aware machine learning, fair machine learning, machine learning discrimination

32.

When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards

MIS Quarterly 46(1), pp 609-626.
Posted: 01 May 2018 Last Revised: 01 Mar 2022
Yinan Yu, Warut Khern-am-nuai and Alain Pinsonneault
University of Oklahoma, McGill University - Desautels Faculty of Management and McGill University - Desautels Faculty of Management

Abstract:

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performance-contingent monetary incentives, online reviews, review quality, review quantity, review valence, quasi experiment