Awards at Work

32 Pages Posted: 24 Jun 2010  

Susanne Neckermann

University of Zurich - Department of Economics

Reto Cueni

University of Zurich - Department of Economics

Bruno S. Frey

CREMA; University of Basel

Multiple version iconThere are 2 versions of this paper

Date Written: June 24, 2010

Abstract

Awards - widespread in the corporate sector and elsewhere - are motivators that derive their value from non-pecuniary concerns such as status and self-image. Quasi-experimental panel data from the call center of a large international bank allow us to estimate the causal impact on effort when receiving an award. The performance of winners proves to be significantly higher than that of comparable nonrecipients after the award has been presented. This increase in work effort is sizeable and robust. We investigate the various theories that could explain the change in behavior. We find that image concerns most likely drive the effect.

Keywords: Awards, Motivation, Non-monetary Compensation, Insider Econometrics

JEL Classification: C23, J33, M52

Suggested Citation

Neckermann, Susanne and Cueni, Reto and Frey, Bruno S., Awards at Work (June 24, 2010). Available at SSRN: https://ssrn.com/abstract=1629839 or http://dx.doi.org/10.2139/ssrn.1629839

Susanne Neckermann (Contact Author)

University of Zurich - Department of Economics ( email )

Zuerich, 8006
Switzerland

Reto Cueni

University of Zurich - Department of Economics ( email )

Hottingerstrasse 10
Zuerich, 8032
Switzerland

HOME PAGE: http://www.econ.uzh.ch/faculty/cueni.html

Bruno S. Frey

CREMA ( email )

Südstrasse 11
Zurich, CH 8008
Switzerland
+41 44 380 00 78 (Phone)

University of Basel ( email )

Peter Merian-Weg 6
Basel, 4002
Switzerland

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