The Manager as Facilitator of Dialogue
Organization, 20 (6): 818-839, 2013 by SAGE Publications, Ltd.
47 Pages Posted: 24 Sep 2012 Last revised: 20 Nov 2013
Date Written: September 1, 2012
In this paper a new role for managers is advocated to create conditions for genuine collaborative engagement in Twenty-First Century organizations. The new role is as a facilitator of emancipatory dialogue, a discourse among parties that can lead to mutual learning, deep understanding and insight, and collaborative consciousness and action. The facilitator role is described and illustrated in the article as a means to encourage free expression and inquiry, but the article also warns about the imposition of coercive norms within the work group that might be externally imposed or even self-imposed. As managers promote an emancipatory form of dialogic engagement, conversations ensue that bring out people’s individual and collective wisdom, creativity, and dignity.
Keywords: facilitation, dialogue, deliberation, emancipation, Habermas, managerial role, post-bureaucracy, critical management studies, Bohmian dialogue
JEL Classification: D23, J52, M10, M12, M14, M53, M54
Suggested Citation: Suggested Citation