The Manager as Facilitator of Dialogue

Organization, 20 (6): 818-839, 2013 by SAGE Publications, Ltd.

Northeastern U. D’Amore-McKim School of Business Research Paper No. 2013-10

47 Pages Posted: 24 Sep 2012 Last revised: 20 Nov 2013

See all articles by Joseph A. Raelin

Joseph A. Raelin

Northeastern University - D’Amore-McKim School of Business

Date Written: September 1, 2012

Abstract

In this paper a new role for managers is advocated to create conditions for genuine collaborative engagement in Twenty-First Century organizations. The new role is as a facilitator of emancipatory dialogue, a discourse among parties that can lead to mutual learning, deep understanding and insight, and collaborative consciousness and action. The facilitator role is described and illustrated in the article as a means to encourage free expression and inquiry, but the article also warns about the imposition of coercive norms within the work group that might be externally imposed or even self-imposed. As managers promote an emancipatory form of dialogic engagement, conversations ensue that bring out people’s individual and collective wisdom, creativity, and dignity.

Keywords: facilitation, dialogue, deliberation, emancipation, Habermas, managerial role, post-bureaucracy, critical management studies, Bohmian dialogue

JEL Classification: D23, J52, M10, M12, M14, M53, M54

Suggested Citation

Raelin, Joseph A., The Manager as Facilitator of Dialogue (September 1, 2012). Organization, 20 (6): 818-839, 2013 by SAGE Publications, Ltd. ; Northeastern U. D’Amore-McKim School of Business Research Paper No. 2013-10. Available at SSRN: https://ssrn.com/abstract=2151021

Joseph A. Raelin (Contact Author)

Northeastern University - D’Amore-McKim School of Business ( email )

360 Huntington Ave.
Boston, MA 02115
United States

HOME PAGE: http://www.damore-mckim.northeastern.edu/faculty/r/raelin-joseph

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