How the Past of Outsourcing and Offshoring is the Future of Post-Pandemic Remote Work: A Typology, a Model, and a Review

37 Pages Posted: 17 Sep 2021

See all articles by Christopher L. Erickson

Christopher L. Erickson

University of California, Los Angeles (UCLA) - Human Resources & Organizational Behavior (HROB) Area

Peter Norlander

Loyola University Chicago, Quinlan School of Business, Department of Management

Date Written: August 16, 2021

Abstract

Information and communication technology (ICT) challenges traditional assumptions about the capacity to manage workers beyond organizational and physical boundaries. A typology connects a variety of non-traditional work organizations made possible by ICT, including offshoring, outsourcing, remote work, virtual companies, and platforms. A model illustrates how new technology serves as a proximate cause for a revision of social contracts between capital, labor and government reached through bargaining, and how external shocks such as the COVID-19 pandemic, the institutional environment, and limitations in practice influence how technology changes the organization of work. An historical case illustrates the general features of the model, and a review of the outsourcing and offshoring literature provides instructive examples of how features of the model will potentially influence the future of post-pandemic remote work.

Keywords: : information and communication technology, institutional change, offshoring, outsourcing, remote work.

JEL Classification: J60, J50, J44, J22, O30, R12

Suggested Citation

Erickson, Christopher L. and Norlander, Peter, How the Past of Outsourcing and Offshoring is the Future of Post-Pandemic Remote Work: A Typology, a Model, and a Review (August 16, 2021). Available at SSRN: https://ssrn.com/abstract=3906284 or http://dx.doi.org/10.2139/ssrn.3906284

Christopher L. Erickson

University of California, Los Angeles (UCLA) - Human Resources & Organizational Behavior (HROB) Area ( email )

Los Angeles, CA 90095-1481
United States
310-825-1697 (Phone)
310-825-0218 (Fax)

Peter Norlander (Contact Author)

Loyola University Chicago, Quinlan School of Business, Department of Management ( email )

16 East Pearson St
Suite 713
Chicago, IL 60611
United States
312-915-6615 (Phone)

HOME PAGE: http://https://www.luc.edu/quinlan/faculty/peternorlander.shtml

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