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David Goyeneche

The University of Western Australia

Researcher

SCHOLARLY PAPERS

2

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13

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0

Scholarly Papers (2)

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1.

Emotionally Competent Robots: Acknowledging Customer Anger in Service Failure 

Journal of Business Research, 206, 115971. DOI:10.1016/j.jbusres.2026.115971
Number of pages: 12 Posted: 09 Jun 2026
David Goyeneche, Luis Arango, Felix Septianto, Nicolas Pontes and Peter T. L. Popkowski Leszczyc
The University of Western Australia, University of Auckland Business School, University of Queensland, University of Queensland and University of Queensland - Business School
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Robots, AI, Anger, Service failures, Emotional competence

2.

Linked by Age: A Study on Social Media Privacy Concerns Among Younger and Older Adults

Industrial Management & Data Systems, 124(2), 640-665
Posted: 30 Jun 2026
David Goyeneche, Stephen Singaraju and Luis Arango
The University of Western Australia, Universiti Teknologi Brunei and University of Auckland Business School

Abstract:

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Social media, Privacy concerns, Dimensions, Personal information, Trust, Risk