default author photo

Nicolas Pontes

University of Queensland

SCHOLARLY PAPERS

3

DOWNLOADS

31

TOTAL CITATIONS

0

Scholarly Papers (3)

Actions:
Email selected abstracts
1.

Emotionally Competent Robots: Acknowledging Customer Anger in Service Failure 

Journal of Business Research, 206, 115971. DOI:10.1016/j.jbusres.2026.115971
Number of pages: 12 Posted: 09 Jun 2026
David Goyeneche, Luis Arango, Felix Septianto, Nicolas Pontes and Peter T. L. Popkowski Leszczyc
The University of Western Australia, University of Auckland Business School, University of Queensland, University of Queensland and University of Queensland - Business School
Downloads 18

Abstract:

Loading...

Robots, AI, Anger, Service failures, Emotional competence

2.

Challenging Cultured Meat Naturalness Perceptions: The Role of Consumers' Mindset

Appetite, 190, 107039. DOI:10.1016/j.appet.2023.107039
Number of pages: 11 Posted: 09 Jun 2026
Luis Arango, Felix Septianto and Nicolas Pontes
University of Auckland Business School, University of Queensland and University of Queensland
Downloads 8

Abstract:

Loading...

Cultured meat, Naturalness, Mindset, Product narratives

3.

The Role of Conventional Meat Unnaturalness in Cultured Meat Acceptance: A Test of Holistic Mindset

Appetite, 203, 107656. DOI:10.1016/j.appet.2024.107656
Number of pages: 10 Posted: 09 Jun 2026
Luis Arango, Felix Septianto and Nicolas Pontes
University of Auckland Business School, University of Queensland and University of Queensland
Downloads 5

Abstract:

Loading...